NTISthis.com

Evidence Guide: ICTTEN3074A - Recover customer premises equipment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN3074A - Recover customer premises equipment

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to recover customer equipment

  1. Obtain relevant legislation, codes, regulations and standards
  2. Notify customer for site access and location details of customer equipment for recovery
  3. Identify site hazards and notify customer to make site safe
  4. Arrange for tools and lifting equipment if required
Obtain relevant legislation, codes, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer for site access and location details of customer equipment for recovery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify site hazards and notify customer to make site safe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for tools and lifting equipment if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recover customer equipment

  1. Verify equipment is out of operational service and disconnect from all power feeds
  2. Dismantle equipment and peripheral units according to occupational health and safety (OHS) and environmental requirements with minimal disruption to building occupants
  3. Package and label recovered equipment and dispose of according to arranged disposal agreement
Verify equipment is out of operational service and disconnect from all power feeds

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dismantle equipment and peripheral units according to occupational health and safety (OHS) and environmental requirements with minimal disruption to building occupants

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Package and label recovered equipment and dispose of according to arranged disposal agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation and clean up worksite

  1. Amend site records to show existing equipment layout
  2. Clean up and restore site to customer satisfaction
  3. Collect and dispose of waste material and debris according to environmental requirements
  4. Notify customer of job completion to obtain sign off and present with a copy of documentation
Amend site records to show existing equipment layout

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean up and restore site to customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and dispose of waste material and debris according to environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer of job completion to obtain sign off and present with a copy of documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview o f assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop a recovery plan

safely disconnect, dismantle and recover customer premises equipment

package and label recovered equipment

apply OHS requirements and work practices.

Context of, and specific resources for assessment

Assessment must ensure:

site where recovery of customer premises equipment can be conducted

use of plant, tools and equipment currently used in industry

relevant regulatory and equipment documentation that impact on work activities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.

direct observation of the candidate making site safe

direct observation of the candidate performing recovery of customer premises equipment

review of plan for dismantling and recovery prepared by the candidate

oral or written questioning to assess knowledge of customer premises equipment and recovery issues.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTCBL3052A Cut over new systems and equipment on customer premises

ICTTEN3075A Refurbish customer premises equipment.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

communication skills to liaise with customers to ensure requirements are known and can be met within timeframes

literacy skills to:

interpret technical documentation, such as equipment manuals and specifications

update site records

planning and organisational skills to:

arrange for tools and equipment

make site access and equipment recovery arrangements

set out project requirements

problem solving skills to solve logistics problems

safety awareness skills to disconnect equipment from power sources

technical skills to:

dismantle and recover equipment

use hand and power tools

Required knowledge

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer requirements for safe operation of equipment

overview knowledge of customer premises equipment and customer premises cabling

regulatory and specific OHS requirements relating to the site

types of power sources used with telecommunications equipment

typical issues and challenges that occur on site

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation, codes, regulations and standards may include:

appropriate licences:

crane

forklift

winch

Australian Construction Industry Forum (ACIF) standards and codes AS/ACIF S008:2006 and AS/ACIF S009:2006

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

cabling security codes and regulations

environmental protection acts

OHS

road and traffic control legislation and codes.

Customer may be:

asset manager

nominated customer representative

project manager

service provider.

Customer equipment may include:

alarm systems

cable modem

cable TV (CATV) set-top boxes

digital reception equipment

digital subscriber line routers

home entertainment

internet protocol private branch exchange(IP PBX)

IP PBX server

IP security systems

IPTV

PBX

session initiation protocol (SIP)-enabled unified communication (UC) system

telephone handsets

video conferencing equipment

voice over internet protocol (VoIP) gateway

worldwide interoperability for microwave access (WiMAX) customer premises equipment (CPE).

Recovery can be associated with:

cancellation of service

change of premises by customer

equipment upgrade

new technology replacement

non-payment of account.

Hazards may include:

building debris

earth potential rise (EPR)

glass fibre

live power lines

manual handling

mud and water

natural gas and other gas build up

optical fibre cable may contain hazardous light

radio frequency (RF) equipment emitting radiation

remote power feeding services which operate at above telecommunications network voltage (TNV)

vermin.

Tools and lifting equipment may include:

tools:

electrical:

cordless drill

power drills

soldering iron

hand:

cutters

hacksaws

hammers

pliers

screwdrivers

spanners

lifting equipment:

fork lift

pallet lift

hydraulic lifter

power lifter.

OHS and environmental requirements may relate to:

decommissioning and isolating work site and lines prior to commencement

identifying other services, including power and gas

personal protective clothing:

earmuffs

gloves:

leather

plastic

rubber

head protection

kneepads

masks

protective suits

safety boots

safety glasses

safety equipment:

flashing lights

gas and other hazard detection equipment

safety barriers

trench guards

warning signs and tapes

witches hats

safe working practices, such as the safe use and handling of:

asbestos

chemicals

materials

tools and equipment

work platforms

special access requirements

suitable light and ventilation

environmental considerations:

clean-up protection

stormwater protection

waste management.

Disposal agreement may refer to:

customer owned equipment is returned to designated site

leased equipment is returned to leasing company for disposal.